VAIO : Sony Europe

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VAIO After-Sales Support

Dear customer,

Welcome to the VAIO after-sales support website.

Please select your VAIO model below, so we can provide solutions tailored to your needs. You can either insert your serial number or select your VAIO model by using the dropdown boxes.

Note that logging in using your serial number (Log-in option 1) is required if you want to access the ‘Get in touch’ section.

Enjoy your visit!

Log-in option 1:
Enter your VAIO's serial number

Serial Number (A)

Serial Number (B)

8 digits

7 digits

Use this model as default model

Serial number information

Click here if you need help locating your VAIO's serial number

Log-in option 2:
Select your VAIO model

Select Category

Select Model

Use this model as default model

Cannot find your VAIO model in the list?

Has your VAIO been purchased in Europe? If not, please visit the support page of your VAIO's region of origin (www.sony.net).
Are you using the correct model code?

Do not use the model code which is printed on the bottom housing. This is a generic code serving different purposes.
The correct code can be found...
- ...just below the VAIO's display
- ...on the original VAIO box
- ...in Windows - VAIO Control Center - System Information